Trinity Direct - Return and Refund Policy

At Trinity Direct , we price our products competitively and cost of shipping of the products we deal in is very high. Hence, we encourage you to make sure you order the products you want and need. We don’t accept returns for change of mind circumstances. However, if we fail to deliver the product we promised to deliver then we give you full refund.

We do not accept partial returns unless there is a manufacturing defect or we haven’t delivered the product as per description.

If we accept the return, product must be returned to us in unused condition and in the original packaging.

All refund and return claims must be made with in 7 days of relevant event occurrence.

All refund and return claims must be made in writing by filling up the contact us form or by sending us email to [email protected]

It may take up to 14 days for us to process the refund.